Recent attacks continue to show that spear phishing is quickly emerging as one of the society’s greatest threats. Technology alone is NOT going to solve this problem. It is critical for consumers to be more vigilant and aware of what they are clicking on, sites they are visiting, e-mails they are responding to, etc.
Lessons Learned: Financial insitutions should make consumer education a higher priority. Awareness training, handouts, seminars, etc. can be a great way for organizations to connect with their customers, improve trust, enhance reputations and help prevent potential incidents, breaches, lawsuits, etc. down the road. Security awareness training and education can become a competitive advantage for those institutions willing to lead the way.
