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In: *Connecting the Dots Blog*, Incident Reporting, Workplace Violence

  The Centers for Medicare and Medicaid Services needs to improve the way its staff and contractor staff process complaints from its waste, fraud and abuse hotline.  Long timeframes and inefficient processes have delayed starting work on many complaints.  On average, more than five months passed between CMS receiving complaints from OIG and contractors beginning work on them. Lessons Learned: It is critical for government agencies and all organizations to improve responses to tips and hotline complaints.   Not only are five months of inaction un-excusable, but  employees aware of this timeframe will no longer trust and will no longer report incidents to hotlines that doRead More →

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In: *Connecting the Dots Blog*, Information Security, Risk Management

An article in The Washington Post and comments from Avivah Litan, vice president at the market research firm Gartner Inc, regarding fraudsters targeting commercial business accounts caught my attention….and if you run a business, you should pay attention too. Apparently the bad guys have figured out yet another way to steal real money and they are targeting business accounts rather than personal accounts.  The fraud involves mules and mule recruiters, some keylogger software planted on the PC of an unknowing person inside a bank, some social engineering and some fake, but real looking websites.  Notice how the bad guys are focusing on people and theirRead More →